ITIL????

What is ITIL?

A brief history: In 1989, the Central Computer and Telecommunication Agency (a division of the UK government) published the first elements of what would later become known as the IT infrastructure Library, or ITIL. A series of best practice books, ITIL gained more widespread acceptance in the mid-1990’s, and has come to be adopted as the standard by many of today’s top IT businesses (an example: Microsoft chose ITIL as the basis for its Microsoft Operations Framework).

What does ITIL do?

ITIL is a series of best practice books that provide recommendations to IT organizations on ways to best optimize their delivery or management of IT services. ITIL provides a great foundation to systematically improve the delivery of IT services.

Why ITIL?

? ITIL is best practice in IT Service Management (A Set of Books developed by OGC, UK).
? ITIL is the most widely used best practice for IT Service Management.
? World’s de-facto standard best practice framework for IT service management
? Provides a systematic, process-based approach, supported by procedures for key ITSM processes.
? ITIL is the IT Infrastructure Library and ITIL® is a Registered Trade Mark and a Community Trade Mark of the OGC

Why should I study ITIL?

To Gain good IT Service Management Skills….

• ITIL certification will allow you to understand the common language of ITIL, understood by IT professionals worldwide, and will increase your standing within the IT community.
• ITIL gives you an adaptive and flexible framework for managing IT services and encourages you to use common sense rather than follow a rigid set of rules.
• To Improve your Employment Prospects.
• ITIL will create a common understanding between your IT staff, suppliers, contractors and users within the business by creating a common approach and language towards IT services.
• ITIL can deliver huge cost savings for an organization by promoting the optimum use of people, process and technology.
• Pro-active management and continuous service improvement will help to increase quality while reducing overall costs.